Returns and Refunds

If you have received an incorrect or defective product, call us on our customer service line within 12 working hours of delivery.

Please follow the following guidelines for initiating any replacement, return or refund: 

All products should be checked thoroughly at the time of delivery for any incidental damages.

• No claim, except manufacturing defect, will be entertained once the product is delivered. We will not be responsible nor liable for Return, Exchange or Refund once the delivery has been accepted
   
• If you receive a package that is open or looks to have been tampered with, do not accept it. Contact our customer service immediately, and we will have the issue quickly resolved.
   
• In case of any concerns over incorrect shipments or defective products, Contact our customer service immediately at the time of delivery.
• In case we authorize a replacement, the defective product or part will be recalled and a replacement will be shipped only after verification & approval by our service engineer/regional customer care officer, who will contact you within 48 hours.
   
• Please note that replacement can be for the entire product or part(s) of the product subject to availability of the same with Decorals.com and/or the manufacturer/vendor.
   
• Replacement is offered for the products sold at Decorals.com only.
   
• The following shall not be eligible for return, refund or replacement:
   
• Damages due to misuse of product
   
• Damages due to courier or transportation facility.
   
• Incidental damage due to malfunctioning of product
   
• Products with tampered or missing parts & packaging
   
• Any damage / defect which are not covered under the manufacturer's warranty
   
• Any product that is returned without all original packaging and accessories, including the box, Decorals’ packaging if any, and all other items originally included with the product(s) delivered.
   

For outright order cancellations
 

• If you cancel your order within 24 hours of placing it, we will refund the amount after deducting the processing/transaction fee, or else the order will be considered confirmed and cannot be cancelled.
   
• In case of manufacturing defects we will work with the appropriate vendor and/or the manufacturer on addressing your concern and, subject to our sole discretion, will repair or replace the defective product/s within a reasonable period of time or, based on the Manufacturers’ discretion refund your money based on the Purchaser’s mode of payment, but with the condition that a valid receipt / bill is produced to us at the time of claim.
   
• The original shipping and transaction/processing charges incurred on your purchase are not refundable as part of your return, exchange or refund.
   
• For any manufacturing defects within the stipulated warranty period in your purchased item, please call us on our customer service line or email us  with your order details to arrange a factory-certified service appointment for further assistance. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you by the manufacturer. For repairs not covered under the manufacturer's warranty, repairs may be offered by the technician, but at your expense.
   
• Valid government issued ID (driver's license, PAN card, passport, etc.) has to be provided for any return or replacement. All returns are subject to system approvals. Valid picture ID information and/or phone number may be entered into these systems where authorized by law.
   
• These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law

Special Note:

"We as a merchant portal shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

If you have any questions, connect with us