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FAQ

FAQs of decorals.com

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please note that damages and defects must be reported within 12 hours of delivery. Call our customer care number at +91 8885180353 or click here to know if you are eligible for a refund (only for manufacturing defects).
If you don't like what you receive, eligible items in their original packaging can be returned within 24 hours of delivery. Call our customer care number at +91 8885180353 to have us to take back the product. There would be cancellation charges of 30% against the order.
If you are missing an item, check My Account to verify that all of your items in the order have a status of Shipped. If the missing item in question has shipped check the tracking number for that item. Frequently, items are coming from different warehouses due to availability and will not arrive together
Did you receive a shipment from us but it isn't what you ordered? Call our customer care number at +91 8885180353 to have us to take back the product/shipment.
We are an online retailer in order to keep our selection large, prices low and service, exceptional. However, if you are keen to visit our store, you could come by : 

4-1-569/4, Reliance Complex,
Troop Bazar, Hyderabad - 500 001.

Mobile: +91-8885180353

We are currently operating with our own transport facilities at Hyderabad & Delhi. To know more on how you could recieve your product. click here. Number of days required to deliver will vary depending upon the product selected and this is generally going to be in the range of 2-10 Days.
Number of days required to deliver will vary depending upon the product selected and this is generally going to be in the range of 2-10 Days. You will receive a shipment confirmation with tracking information as soon as your item(s) leaves the warehouse for easy tracking.

Accepted Payment Methods:

  • Credit/Debit Cards
  • NetBanking options
  • Cash on Delivery (COD) for purchases above Rs.5000 at a convenience fee of 1% or Rs.300. Whichever is lower!
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